OnePlus has posted an apology on their official forum and on its social media platforms for two accidental push notification messages sent to a number of OnePlus 7 Pro users approximately two hours ago.
In the letter the company states, "As soon as we noticed the mistake, we performed a round of in-depth investigations with the related teams to identify the cause." After the investigation, they found out that the issue occurred when the OxygenOS team was conducting a software test for the upcoming Android Q system update.
During the testing process, the company accidentally pushed a routine test message to some of our OnePlus 7 Pro OxygenOS users.
Read our official statement on what happened earlier today https://t.co/HkC4uZ4ZVd
— OnePlus (@oneplus) July 1, 2019
The company states that the push notification has been mainly designed as a survey tool to help the company better understand its users feedback and further improve the user experience, and is based on the Google FCM (Firebase Cloud Messaging) Protocol.
In the letter, the company reassured its users that this incident does not indicate any risks for your personal data. Additionally, the company is implementing a new process to ensure this cannot happen again.
The base variant of the OnePlus 7 Pro is priced at Rs. 48,999 for the 6GB RAM and 128GB storage. The 8GB+256GB and 12GB+256GB variants of the same retail at Rs. 52,999 and Rs. 57,999 respectively.